Help
Returns and exchanges
We do not take returns for a change of mind. That does not mean you are stuck with something wrong.
If it arrived damaged, broken or wrong
Email us within 30 days with a photo and your order number. We make it again and ship the replacement free. You keep the original.
Ceramics and glass occasionally break in transit. Send a photo of the piece and the box it came in, and we replace it. Do not throw the packaging away until we have replied.
If the size is wrong
Email us within 30 days. We will send a replacement in the right size at cost, which is well under full price.
Check the measurements on the product page before ordering. Our apparel runs differently from high street sizing, and a piece of wall art that looks large on screen can be smaller than you pictured it.
If you changed your mind
Get in touch within 24 hours of ordering and we can usually cancel. After that we cannot take it back.
Still stuck? Email hello@sojournsupply.com or track your order.