Help
Returns and exchanges
Because everything is made to order, we do not restock returns. That does not mean you are stuck with something wrong.
If it arrived damaged, broken or misprinted
Email us within 30 days with a photo and your order number. We reprint it and ship the replacement free. You keep the original.
Ceramics and glass occasionally break in transit. Send a photo of the piece and the box it came in, and we replace it. Do not throw the packaging away until we have replied.
If the size is wrong
Email us within 30 days. We will send a replacement in the right size at cost, which is well under full price.
Check the measurements on the product page before ordering. Print-on-demand apparel runs differently from high street sizing, and a print that looks large on screen can be smaller than you pictured on a wall.
If you changed your mind
Get in touch within 24 hours of ordering and we can usually cancel before production starts. Once it is printed we cannot take it back.
Still stuck? Email hello@sojournsupply.com or track your order.